Privacy Policy

1. Data controller

2. Data we may process

When you contact us, we may process data you provide voluntarily, such as your name, company, email address, information included in your message and any other data needed to handle your request. The contact form on this website opens the user’s email client and does not itself store the data in a website database.

3. Purposes

We use the data to answer inquiries, prepare requested information or proposals, manage pre-contractual or contractual actions, maintain necessary communications with clients and prospective clients, and comply with legal obligations related to our activity.

4. Legal basis

The legal basis will be, depending on the case, your consent when contacting us, the implementation of pre-contractual measures requested by you, the performance of a contractual relationship or compliance with legal obligations. Where appropriate, certain communications strictly linked to an existing professional relationship may be based on the legitimate interest in maintaining that relationship.

5. Retention

Data will be kept for the time needed to handle the request and manage any relationship arising from it. It may then be retained in blocked form for the periods required by applicable law to address potential liabilities.

6. Recipients

We do not sell personal data. Service providers necessary for our activity may access it under the required contractual safeguards, as may public administrations, bodies or authorities where there is a legal obligation.

7. International transfers

Arcadia does not expect to make international data transfers arising directly from this form. If a specific service requires providers located outside the European Economic Area, the safeguards required by data-protection law will be applied.

8. Rights

You may request access, rectification, erasure, objection, restriction of processing and portability where applicable, and withdraw previously granted consent. To exercise these rights, write to arcadia@arcadiaclimatic.com stating the right you wish to exercise and providing the information necessary to verify your identity where essential.

You may also lodge a complaint with the Spanish Data Protection Agency if you believe the processing of your data does not comply with applicable law.

9. Automated decisions

We do not use data received through the website to make automated decisions with legal or similarly significant effects on individuals.

10. Security and changes

We apply reasonable measures designed to protect information against unauthorized access, alteration, loss or use. This policy may be updated when our processing activities, services or legal requirements change.

Last updated: October 1, 2026.